CLIENT RESOURCES | ABOUT

Supporting you on your home health care path

faq

Does having home care result in a loss of independence?

No. Our belief is that independence is being in control of your decisions. Having in-home care services means being in control of your activities and retaining as much independence as each situation allows. Many of our clients just need a little help to continue living a safe and productive life while some might be recovering from a fall or surgery, or other conditions. Regardless of your situation, our goal is to enable you with the best possible outcome while being in control of your care and daily decisions.
How can I trust a caregiver in my home?

Just like nurses and doctors, Professional Caregivers have chosen a career in compassionate care of those in need. Serving You Home Care implements a proprietary Screening System which includes a comprehensive background check and screening for compassion, identity, integrity, and competence. Most of our caregivers are referred by their colleagues who are already happily working with us.
How does Serving You Home Care attract the best caregivers?

Our Golden Rule states ‘We will not refer a caregiver into your home that we would not welcome into our own home.’ This high bar is the backbone of our mission. Similar to any working professional, caregivers are attracted to organizations that have trust, compassion, stability, and hope.
What if we dont't like our caregiver?

It takes time to develop a connection and or trust with anyone. We understand that sometimes, that connection just doesn't happen. We will work with you to to find a suitable replacement.
Will we have a choice in selecting the caregiver?

Our CarePairing Process works with each family to understand what unique skills and personality are desired in a caregiver. Feedback from satisfied clients usually indicates that a personality match is the #1 factor in a caregiver match, so we highly encourage client input. We will then make a referral based on our experience and your input.
What is the process of finding a caregiver?

We make the process of finding a caregiver very simple and prompt using our AxisCare Placement program. Give us a call and we’ll conduct a brief phone discussion to understand your needs. We then can meet anyone involved in selecting and paying for care at your home for a free in-home needs consultation. Within 24 hours of that visit, we are usually able to refer a professional caregiver to your home. Our team continuously screens caregivers beyond the current demand to give you quick access to the best caregivers in our community.